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1. First check our Knowledge Base
/ Files Download Area
95% of
all customer questions are covered
here. Our
Knowledge Base is open all hours and regularly updated - no waiting for a
technician to return your e-mail. Find the latest files, drivers, manuals, setup
guides, solutions, workarounds, tips & tricks and support documentation for
your product.
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2.
Replacement Parts
Replacement
Parts for Current Products are available to purchase
through our Technical Support. Please send an email
to support@turtlebeach.com including the
complete name and model of the product with a good
description of the part you need, and a support
technician will be happy to help you. |
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3.
Defective
product - How Do I return? RMA Procedure
Please do not
ship anything without an RMA # "Return
Merchandize Authorization No."
issued by: support@turtlebeach.com as it will
be "Returned To Sender" by our Receiving
at the sender's expense.
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4.
Legacy
Discontinued Products
Discontinued Products are not supported by our
Support Staff. Support info is only available in our
Knowledge Base and there are no replacement parts.
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5.
Contact
Technical Support
If you still haven't
found the info you need, you should contact our Tech
Support.
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6.
Technical
Support (In detail)
If you still haven't found the info you need, you
should contact our Tech Support. |
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7.
Lost
Product ID
Detailed instructions on what to do if you lost your
Product ID. |
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8. Beta Versions
Beta versions of drivers and applications are
not supported by our Tech Support. |
